Pay an invoice

How to pay a sundry income invoice.

You will be sent an invoice for any chargeable service we deliver to you. The Invoice will show the amount you will need to pay and the details of the service you are being invoiced for.

How you can pay your sundry income invoice

Direct Debit

If you are invoiced for a service every month and wish to pay by Direct Debit please print off and complete the Direct Debit Instruction.

Paying online

Pay online now

Please quote your account number immediately followed by your invoice number.

Paying over the telephone

Pay using your debit or credit card by calling 0300 456 0502.

This service is available 24 hours a day, 7 days a week, calls are charged at a local rate.

Please quote your account number immediately followed by your invoice number.

Paying in person

You can make your payment by cash or cheque by visiting Solihull Connect at Theatre Square, Solihull or at Solihull Connect at Coppice Way, Chelmsley Wood Shopping Centre.

For their opening times please visit our Solihull Connect walk in centres page.

Paying by post

Send your payment to:

Income and Awards
PO Box 1761
The Council House
Solihull
B91 9RR

Please make cheques and postal orders payable to Solihull MBC.

Please write your account number immediately followed by your invoice number on the back of your cheque or postal order.

Paying by BACs

Payment should be sent quoting your account number immediately followed by your invoice number to:

Barclays Bank
Sort Code: 20-07-71
Account Number: 70330124
Account Name: Solihull Metropolitan Borough Council SDR

Important information: If you do not quote your account number followed by your invoice number when making payment, there will be a delay in the payment reaching your account.

Having problems paying?

If you are having problems paying, contact us immediately on 0121 704 8078.

Every effort will be made to make an acceptable arrangement.

If payments are not received on time, recovery action will be taken. This will involve:

  1. Reminder - This requests that payment is made within 7 days of the date of the reminder.
  2. Second reminder - called a 7 Day Letter - This requests that payment is made within 7 days to avoid further recovery action. This action will be in the form of:

    either:-

    the issue of a County Court Claim for which Court fees and interest will be charged at a rate of 8% or place the debt in the hands of our enforcement agents.

You should be aware that the effects of a County Court Claim are:

  • you could appear on a central Register of Judgments, Orders and Fines for 6 years
  • your ability to obtain credit may be effected

How to dispute the invoice issued

If you wish to dispute the invoice or it is not clear why it has been sent to you, please contact the relevant service area quoted on the front of your invoice.

Copy invoice requests

You can request a copy invoice by calling us on 0121 704 8078 or by emailing: sundryincometeam@solihull.gov.uk

What happens if I have paid too much and my account is in credit?

If your account is in credit and you have arrears on another account, or another amount due to the Council (for example council Tax, business rates or a housing benefit overpayment) we’ll use the credit to reduce any arrears (unless you tell us otherwise).

Refunds for accounts in credit

We’ll provide a refund if:

  • you are in credit
  • no other debts are due to be paid
  • you pay by direct debit

If you have not paid by direct debit you will need to request a refund using our online form.

Request a refund

Completing this form does not guarantee that you will receive a refund. We will check your account to see if you are in credit and whether a refund can be issued.

Refunds will only be paid by bank transfer and could take up to 4 weeks to reach your bank account.

Joint accounts

If your account is in credit, and your account is in more than one name, we will refund you to a joint bank account.

If you do not have a joint bank account you will need to complete our online form with supporting evidence confirming who the payment needs go to and the bank account details (bank sort code, account number and bank account name) to make the refund payment to.