FAQ

Here are answers to some common questions - more may be added as questions arise.

Yes, older versions are not compatible.

Libby’s minimum iOS version is now iOS 10. To use Libby on an iOS device, users are required to update their device’s operating system to iOS 10 or newer.

For Android devices, 4.4 or later. For Windows laptops, Windows 10.

You can often upgrade the software free. You can also use libbyapp.com if the browser on your device is sufficiently up to date, this is identical to the Libby app.

Basic Kindles will only work with Amazon-purchased titles. A version of Libby for Kindle Fires is under development but options are:

  • Using libbyapp.com on the browser, this is identical to the Libby app
  • There are guides on the Internet on how to download the Libby app by bypassing the Kindle Fire security settings, but this would be at your own risk.

Yes, if they are able to contact the Internet and download software – see the instructions at https://www.solihull.gov.uk/libraries/borrowing-eBooks-eAudiobooks.

Yes, you can register multiple library cards on Libby, please see the instructions at https://www.solihull.gov.uk/libraries/borrowing-eBooks-eAudiobooks

The Libby app – this is available for Apple devices (OS 9.0 or later), Android devices (4.4 or later), and Windows 10. Unfortunately it is not available for Kindle Fire devices but the older Overdrive app is.

Look for the Libby app in the App Store for Apple devices and the Google Play Store for Android devices.

Over 3000 emagazine titles are available in multiple languages, with 3 years of back issues. There are over 260 UK published titles including most popular titles, there is a separate list for these on the Libby app.

Also included are many other English language titles, and even Bookazines, short single issue titles.

No. You can borrow as many titles and issues as you want. There is also no limit on the number of renewals or how many people borrow a particular issue, there is no queue.

You won’t have an account but will use your library card number and PIN to login.

If your email address is in your library record, you can reset your PIN anytime via the library catalogue . If this doesn’t work or you don’t think it is email 247library@solihull.gov.uk and we can add your email address to your record.

Overdrive will link to our library membership database so if it doesn’t work your library card may have expired, we renew them every 2 years. Contact us on 247library@solihull.gov.uk with your name and current address as confirmation and we will renew your card, this does not take long.

Yes, these last for 2 years from joining.

Most of the time, tablets and other devices will store the login details if you choose to, so no.

Libby works with most screenreaders, and text size can be changed as is normal on reading apps. In addition there is an option to include accessibility sizes for a wider range of text sizes, a dyslexic font, and the ability to adjust lighting so a sepia or dark background can be included.

You may find references to transferring books to normal Amazon Kindles but this is only available in the USA.

If you have an Adobe-compatible ereader (like a Kobo), you can download Libby books on a computer, then use Adobe Digital Editions (ADE) to transfer them to your device:

  • 1. On a computer, go to libbyapp.com in your browser. Add your library and card, if needed.
  • 2. Go to Shelf > Loans, then select Read With... Note: If you have a reading preference set, tap Manage Loan to access the Read With... option.
  • 3. Click Send To Another Device.
  • 4. Click select your device, then choose Adobe-compatible ereader.
  • 5. Select Download DRM File.
  • 6. Open the file in ADE and transfer the book to your ereader

No, the app will be removed at a later date, so you will need to move to Libby to carry on using the services.

The Libby app also works for emagazines.

You can set up Tags to notify you of new issues as they appear. The notifications will also tell you when a title is due to be returned or renewed – there is no limit on renewals if you haven’t finished the emagazine. See instructions for Using Tags.