Here are answers to some common questions - more may be added as questions arise.
Our current supplier RBDIgital is being taken over by Overdrive, which is a world-leading firm in ebooks and other eresources.
The Libby app – this is available for Apple devices (OS 9.0 or later), Android devices (4.4 or later), and Windows 10. Unfortunately it is not available for Kindle Fire devices but the older Overdrive app is.
On the migration date for ebooks and eaudiobooks. Notifications will appear will appear in the RBDigital app before then. The emagazines will move on Monday 15 March 2021 but will also remain in the RBDigital app until April 2021.
Any current loans in RBDigital will be available until the end of their loan period. Holds will not be transferred but you can export your holds from the Transaction History from the RBDigital website under My Account – Profiles. You can also do this for your Checkout history
You won’t have an account but will use your library card number and PIN to login.
Overdrive will link to our library membership database so if it doesn’t work your library card may have expired, we renew them every 2 years. Contact us on firstname.lastname@example.org with your name and current address as confirmation and we will renew your card, this does not take long.
Yes, these last for 2 years from joining.
Most of the time, tablets and other devices will store the login details if you choose to, so no.
Yes. You can change the type size, place holds, speed up the audio playback and other features. Titles will automatically issue for the 3 week loan period, but you can return them after you have finished.
Libby works with most screenreaders, and text size can be changed as is normal on reading apps. In addition there is an option to include accessibility sizes for a wider range of text sizes, a dyslexic font, and the ability to adjust lighting so a sepia or dark background can be included.
You may find references to transferring books to normal Amazon Kindles but this is only available in the USA.
If you have an Adobe-compatible ereader (like a Kobo), you can download Libby books on a computer, then use Adobe Digital Editions (ADE) to transfer them to your device:
- 1. On a computer, go to libbyapp.com in your browser. Add your library and card, if needed.
- 2. Go to Shelf > Loans, then select Read With... Note: If you have a reading preference set, tap Manage Loan to access the Read With... option.
- 3. Click Send To Another Device.
- 4. Click select your device, then choose Adobe-compatible ereader.
- 5. Select Download DRM File.
- 6. Open the file in ADE and transfer the book to your ereader
The majority of the ebook and eaudiobook titles from our RBDigital range will transfer over on migration. The range available to us to buy is much larger so more titles will be added.
Yes, this is a separate supplier so is unaffected.
No, the app will be removed at a later date, so you will need to move to Libby to carry on using the services.
The Libby app also works for emagazines.
With the new Libby app, the magazines will be lent to customers for up to 21 days rather than being available to keep. There is no limit and this does not affect any limits on the number of ebooks and eaudiobooks you can borrow.
Unfortunately any magazine titles already checked out will not be transferred from the RBDIgital app to the Libby app. If you want to retain them, the way to do this is to download and login to the Zinio app, the same login and password for the RBDIgital app works for Zinio too.
No, it will be much broader! All the existing titles Solihull provide at the moment will still be available but so will many more UK and international titles, around 3000.
No. You can borrow as many titles and issues as you want. In addition, the limit on the number of downloads of an individual issue will stop - currently only we can only offer 25 downloads of the current issue of The Economist but now it will be unlimited.
This is not available at the moment but Overdrive are working on notifications so you can be notified of new editions.
Yes, 3 years’ worth of back issues will be available, including for titles we don’t currently take
Yes, that is a separate supplier so is unaffected.