Help in an emergency

There may be times in your role as a carer when you are worried about a particular situation or have an unexpected crisis.

If you need to talk to someone urgently, you can:

  • call us on 0121 704 8007 from 9.00am to 5.00pm (10.00am to 5.00pm on Wednesdays), or 0121 605 6060 for our out of hours service
  • contact Carers’ Trust Solihull on 0121 788 1143

Our Here2Help pages have information about support with food, fuel and energy, financial advice and wellbeing.

Creating an emergency plan

We recommend that carers create an emergency plan, either with their assigned social worker or the Carers Trust, to ensure that you and the person you care for are prepared for the unexpected.

It’s best to create:

  • 1 emergency plan for you
  • 1 for the person you provide care and support to

To create an emergency plan, please contact

  • your social worker if you have been assigned one, or
  • Carers Trust Solihull on 0121 788 1143 or email

You may also choose to create your own emergency plan. In this case, you should consider:

  • the personal details, such as the name, address and contact details, for the person you look after,
  • which family or friends you would like to be contacted in the event of an emergency,
  • which professionals, such as doctors and nurses, you would like to be contacted,
  • the phone number of your social services contact,
  • details of the medication the person you care for is taking,
  • details of the ongoing treatment and therapies they are using.

As part of your emergency plan, you can also request a Carers Identity Card from the Carers Trust Solihull which is available to any carer who registers with the centre. You can register whether you receive support from Solihull Council or not.

The identity card lets people know your name and that you are a carer even if you are unable to tell them yourself. It also lets you store your most important phone numbers.

To request a Carers ID Card call the Carers Trust Solihull on 0121 788 1143 or email

Message in a Bottle

Message in a Bottle helps emergency services personnel to save valuable time in identifying an individual very quickly and knowing if they have any allergies or take special medication.

The Message in a Bottle kit includes a form, where personal and medical information is detailed. This is placed in the green bottle which is stored in the fridge. Two stickers are provided: one for the fridge door and the other for the inside of the front door of the premises. Paramedics, police, fire-fighters and social services then know to look in the fridge when they see the Message in a Bottle stickers.

For further information or to request a bottle you can: