Get help from adult social care

How to ask for support if you, or a family member, needs help from adult social care.

At some point in your life, you may need help from adult social care. This could be due to your own needs or those of a friend or family member. Any adult over 18 can request support.

You might have a disability or illness that limits the things you can do, or need help with daily tasks such as:

  • washing and dressing
  • preparing meals
  • going out to do your shopping
  • keeping in touch with friends and family

To find out if you, or the person you support, are eligible for help from our adult social care team, the first step is to have a needs assessment. This short video gives an overview of the assessment.

Ask for a needs assessment

There are three ways to ask for a needs assessment.

Important: If you need equipment, support or advice to help you (or a family member) stay independent at home, please complete the form for an occupational therapy assessment.

Complete a self-assessment

The online self-assessment can be completed by you or someone else on your behalf.

The self-assessment will ask you questions about your life and the things you find difficult, and provide you with links to services and organisations that can help.

If we find it is likely you need help, you can then choose to complete a full assessment which is a more detailed look at your life, including what is going well and what you might need further support with.

Start your online self-assessment

Once you have submitted your self-assessment, we will contact you to either provide advice or work with you on your assessment.

Make a referral

If you prefer not to complete a detailed self-assessment, you can use our referral form for yourself or someone you support. We will ask you to tell us which areas of your life you need support with and provide some general background information.

Start the referral form

Once you have submitted the referral form, we will contact you and either provide you with advice on how your support needs can be met or arrange for a full assessment to take place.

Contact Adult Social Care

If you would rather speak to someone in Adult Social Care you can email or call us:

  • Email: ccadults@solihull.gov.uk
  • phone: 0121 704 8007 (weekdays from 9.00am to 5.00pm, except Wednesdays when we open at 10.00am)

If you need help completing your assessment

If you need help understanding the forms you could ask an advocate to help.

You can also visit a Community Advice Hub or contact our Solihull Connect adult social care team.

The cost of your care

To find out how much you may be expected to contribute towards your care, please complete our online contribution calculator.

Where can I find support groups

Our Solihull Directory can put you in touch with local organisations and support groups that offer information, advice and activities.

Ideas to help you stay independent at home

Our short videos share practical ideas to help with everyday activities such as preparing meals or washing and dressing.

Our offer to you

Our Offer to You explains our open and transparent approach to how we provide adult social care and support our residents to live well every day.