Renewing your operator's licence

Where possible, we will send you a reminder by email or text to renew your licence before it expires. 

It is your responsibility to ensure you renew private hire operator’s licence before it expires. 

We strongly advise you to allow plenty of time and book an appointment that falls at least four to six weeks before your licence expires.

If your licence has expired

We can only renew an expired licence in exceptional circumstances or if you have missed the renewal by a couple of days.

If you let your licence expire and make a request for a late renewal, we will ask you to provide evidence of your exceptional circumstances.

If we are not satisfied, we will not allow the renewal. In those circumstances, you would have to apply again as a new applicant and meet the required criteria.

In the case of a partnership or limited company, each of the criteria is required for each partner or director, unless otherwise stated:

Basic DBS disclosure certificate 

You must provide a basic Disclosure and Barring Service (DBS) certificate, dated within one month.

This is not required if you are:

• a Solihull licensed driver
• subscribed to the DBS update service 

HMRC Tax check

You must:

• complete a tax check
• provide the 9-character check code to us. 

The code will expire after 120 days.

Additional documents required

You will need to provide:

• a completed application form
• Proof of Public Liability Insurance (minimum £5m)
• a list of current drivers/vehicles partnered with the operator

Book an appointment

Once you have all your documents ready and have completed all the pre-application criteria, please email us at licensing@solihull.gov.uk to book an appointment. 

Please provide:

• your full name
• your date of birth
• your mobile number
• the reason for your appointment in the email

We will not accept walk-ins so you must make an appointment.