Your operator's appointment

Identity checks and logging your application

We will check all your documents for validity and use a range of online portals to confirm your details and identity.

Your personal details (name, address, date of birth etc.) on all your documents must match, and if there are any inconsistencies or queries, we may reject or pause your application and ask you further questions.

We will input your application onto our system and scan your documents to attach to your record.

Payment

You will be required to pay an application fee. 

 We only accept payment by credit or debit card. We do not accept cash or cheques. 

Enquiries with other licensing authorities

If you have ever held a hackney carriage or private hire licence with another authority, we will make data protection enquiries with them. 

Interview with a licensing enforcement officer

Your application will be reviewed by an authorised officer, who will contact you to make an appointment for an interview.

You will be asked questions about the running of a private hire operator’s business. We will also check your understanding of licensing:

• legislation
• conditions
• procedural requirements

Visit to your office premises

An authorised officer will also make an appointment with you to visit and inspect your office premises.

During the visit, they will assess if your premises meets, or is capable of meeting, licensing requirements. They will also consider whether conditions attached to any licence granted will be met.