Community Trigger

The Community Trigger is a victim led initiated process which requires local authorities, the police, housing providers and local health teams to jointly deal with anti-social behaviour.

Anyone can use the Community Trigger if their concern is about anti-social behaviour or a hate crime/incident and meets the criteria and if you have reported incidents to Solihull Council, the Police, Solihull Community Housing and/or your Registered Social Landlord three times about separate incidents in the last six months you can request a case review.

Please ensure that you have exhausted all avenues with the relevant agencies with regards to your issues. Antisocial Behaviour Case Reviews (Community Trigger) are not a first port of call.

They are intended to be used in cases when you believe that one or more agencies have failed to respond to reports of antisocial behaviour that have already been made i.e. you believe that no action or inadequate action has been taken. You will need to provide details of each time you reported antisocial behaviour:

  • the agency you reported it to and the dates that you contacted them
  • any Incident Reference Number if you were given one
  • outcomes of the reports and any action that was taken

You should also provide information about the incidents reported and confirm that you have complied with any requests by the agency to help them to take action. For example: completing diary sheets or providing impact statements.

When you request an Antisocial Behaviour Case Review, a case will be generated and a Case Review will be co-ordinated by the Council’s Community Safety Team. Your request will be checked to make sure that it reaches the threshold for a review to take place. Someone from the Community Safety Team may contact you if they require more information.

The relevant agencies will meet to discuss your case and the actions that were considered and carried out. They will review responses and make recommendations on how the problem can be resolved. You will then receive a response that sets out actions taken and includes suggestions on how agencies can work together to resolve the issues.

If you are unhappy with the response you receive from this process, you do have the right of appeal. If you think that your issue or concern is relevant to the Community Trigger and meets the criteria you can contact us using one of the methods below.

Write to us at:

Safer Solihull Partnership
Solihull Council House
Manor Square
West Midlands
B91 3QB

Your report will be assessed within five working days and you will be contacted outlining the next steps.

I don’t meet the criteria, what do I do now?

Anti-social behaviour (ASB) and hate incidents

If this is the first time you are reporting this issue or concern, you can report it by:

  • calling the Solihull Anti-Social Behaviour Service on 0121 717 1500
  • send a text to 07781 474 722
  • email
  • call the police on 101 (non-emergency). In an emergency always call 999

To find out more take a look at our anti-social behaviour page.

Community Triggers Results July to September 2020 

  • Number of reviews requested - 2
  • Number of reviews not meeting the threshold - 1
  • Number of reviews meeting the threshold - 1
  • Any recommendations made - 1

Community Triggers Results April to June 2020 

  • Number of reviews requested - 3
  • Number of reviews not meeting the threshold - 2
  • Number of reviews meeting the threshold - 1
  • Any recommendations made - 1

Community Trigger Results January to March 2020

  • Number of reviews requested - 4
  • Number of reviews not meeting the threshold - 1
  • Number of reviews meeting the threshold - 3
  • Any recommendations made - 2

You can see our past community trigger statistics from previous years.