Here2Help - help to get online

It is important our residents stay connected. There are lots of ways we can support you to stay connected, particularly during the cost-of-living crisis.

Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. These offers are sometimes called ‘essential’ or ‘basic’ broadband by the providers.

They’re delivered in the same way as regular packages, just at a lower price.

To find out more, visit the Ofcom website

The National Databank provides free mobile data, texts and calls to people in need via Good Things Foundation’s network of local community partners. Think of it like a ‘food bank’ but for internet connectivity data. Community organisations can apply to access the databank, enabling them to provide data to people in their communities who need it.

Visit the interactive map to find your nearest centre.

How do organisations sign up with the National Databank?

The National Databank is open to all community organisations that are members of the Good Things Foundation’s National Digital Inclusion Network. If you are not a member yet, you can sign up free to join, enabling access to training, the National Databank and other funding opportunities.

If you are already a member of the Network, you can apply to be part of the National Databank by accessing their funding opportunities.

Free wifi access is available at all Solihull libraries (except Smiths Wood Neighbourhood Library). You don't need to be a library member to use it and there is no time limit.

All Solihull libraries have computers for public use. Library members can book or drop-in and use a computer for up to 3 hours free of charge each day

If you haven't used the internet before or lack confidence browsing the web our help getting online and internet safety pages are a good place to start.