Here2Help - help to get online

It is important our residents stay connected. There are lots of ways we can support you to stay connected, particularly during the cost-of-living crisis.

Getting started

If you haven't used the internet before or lack confidence browsing the web, our help getting online page is a good place to start.

All Solihull libraries have computers for public use. Library members can book or drop-in and use a computer for up to 3 hours free of charge each day

The National Databank provides free mobile data, texts and calls to people in need via Good Things Foundation’s network of local community partners. Think of it like a ‘food bank’ but for internet connectivity data. Community organisations can apply to access the databank, enabling them to provide data to people in their communities who need it.

Visit the interactive map to find your nearest centre.

How do organisations sign up with the National Databank?

The National Databank is open to all community organisations that are members of the Good Things Foundation’s National Digital Inclusion Network. If you are not a member yet, you can sign up free to join, enabling access to training, the National Databank and other funding opportunities.

If you are already a member of the Network, you can apply to be part of the National Databank by accessing their funding opportunities.

Free wifi access is available at all Solihull libraries (except Smiths Wood Neighbourhood Library). You don't need to be a library member to use it and there is no time limit.

Could you save money on your broadband and mobile bills?

A social tariff is a lower cost broadband and mobile tariff, available to those eligible – usually residents who are in receipt of universal credit, pension credit and some other benefits.

The scheme is offered by most major mobile and broadband providers and the packages are the same as normal broadband or mobile connectivity, just at a lower price.

To find out more, visit Get connected for less or the Ofcom website