Contact Centre phone lines
On Wednesday 16 July 2025, Contact Centre phone lines will open at 10:00am as opposed to 9:00am
From the section: Adult social care commissioning
Our Markets and Performance team works with our providers and the Care Quality Commission (CQC) to oversee and support the raising of quality and service delivery standards.
To do this, they:
The Care Quality Monitoring Team work with all care providers. We complete quality assurance reviews and report on the findings.
A quality assurance review provides care and support services with an impartial look at their business. This provides the Council with assurance on quality and care within services.
The use a 'risk-based' approach to prioritise and focus work with providers.
The Care Quality Monitoring Team receives feedback about services from a variety of sources.
All compliments or concerns about a care service are reviewed by the team, who will:
The Care Quality Monitoring Team supports the safeguarding adults process. We work with providers where there are concerns. For more information, or if you have a concern, please see our Safeguarding Adults pages.