How to pay if we provide your care

You will be sent an invoice for your care changes every 4 weeks.

The invoice will show the:

  • amount you need to pay
  • details of the service you have received
  • date the invoice needs to be paid by

Direct Debit

Direct Debit is the simplest and safest way to pay.

Most people now choose to pay by Direct Debit and are protected by the Direct Debit Guarantee

To set up your payments please download and return our:

It is important that you enter your sundry income account number when you complete the Direct Debit mandate. This can be found in the top right hand corner of your bill.

Your payment reference

Unless you are paying by direct debit, please add your account number and invoice number together on your payment reference.

If you don’t provide both numbers together when making a payment, there may be a delay in your money reaching our account.

Paying online

You can easily pay your invoice using our ePay service.

Pay online now

Paying over the telephone

Pay using your debit or credit card by calling 0300 456 0502.

This service is available 24 hours a day, 7 days a week. Calls are charged at a local rate.

Paying by BACs transfer

You can send a BACS payment to:

  • Barclays Bank
  • Sort Code: 20-07-71
  • Account Number: 70330124

I don’t think the invoice is right

You should call the number on the front of your invoice if you:

  • don’t think the amount you have been charged is correct
  • don’t know why you have received an invoice

I'm having problems paying

If you are having trouble paying, please call us on 0121 704 8173 as soon as possible.

We’ll be able to help you by:

  • trying to reach an agreement on how you can pay the invoice
  • telling you about what benefits or support you could be eligible for
  • providing support to work out if we can reduce your charges if you have disability-related expenditure