Janet is an older adult who receives care and support at home. She has a direct payment to arrange her own care, but due to her health and memory difficulties, she finds it hard to manage the payment herself. To help with this, her daughter has been set up as her authorised person. This means her daughter manages the direct payment on Janet’s behalf, ensuring her care needs are met while giving Janet choice and control over who supports her.
With her daughter’s help, Janet uses her direct payment to employ a personal assistant who visits daily to help with personal care, meal preparation, and social interaction. This arrangement has helped Janet stay independent in her own home and maintain a strong relationship with her family and carers.