How to pay if we provide your care

This page outlines the different ways you can pay for care that has been arranged by Solihull Council.  

You will be sent an invoice for your care changes every four weeks. 

The invoice will show the: 

• amount you need to pay
• details of the service you have received
• date the invoice needs to be paid by 

Direct Debit

Direct Debit is the easiest and safest way to pay. 

To set up your payments please download and return our: 

• Direct Debit Instruction form 

It is important that you enter your sundry income account number when you complete the Direct Debit mandate. This can be found in the top right-hand corner of your invoice. 

Your payment reference

Unless you are paying by direct debit, please add your account number and invoice number (with no spaces) on your payment reference. 

If you don’t provide both numbers together when making a payment, there may be a delay in your money reaching our account.

Paying online

You can easily pay your invoice using our ePay service.

Pay online now

Paying over the telephone

Pay using your debit or credit card by calling 0300 456 0502.

This service is available 24 hours a day, 7 days a week. Calls are charged at a local rate.

Paying by BACs transfer

You can send a BACS payment to:

• Barclays Bank
• sort code: 20-07-71
• account number: 70330124