It’s an emergency!
If you have a flooding emergency contact West Midlands Fire Service on 999 or 112.
During flooding you should focus on the safety of yourself and others and make sure to stay out of floodwater. Our Ready for flooding leaflet provides helpful guidance and more information is available at CSW Prepared.
If the flooding is from:
- a highway such as blocked drains or a ditch - call us on 0121 704 8004
- a main river - call the Environment Agency on 0800 80 70 60
- a burst water main or sewer - call Severn Trent Water Ltd on 0800 783 4444
For all other types of flooding (groundwater, surface water and flooding from small watercourses) please call 0121 704 8004.
You can request sandbags by calling 0121 704 8000. Although there is no statutory requirement for the Council to provide sandbags, we do our best to attend to requests as quickly as possible however we cannot guarantee that we will reach you in time.
For those properties at risk from flooding, we recommend you take appropriate preventative action to personally protect yourselves as much as you can in advance.
Please note that we may provide you with white sandless sacks that are lightweight, easy to store and become absorbent upon contact with water. It's your responsibility to dispose of any sandbags once the risk of flooding has passed.
Our Sandbags guide provides useful information about sandbags and how to use them.
If you have been affected by flooding we would be grateful if you could complete the following online form, which asks questions about your property and the impact of the flood.
The results will help us to understand the impact of flooding better, identify ways in which flood risk management authorities can work closely together for your benefit, and enable comprehensive, integrated and efficient flood risk management.
Please note that your name, address details and contact telephone numbers will be used by Solihull Metropolitan Borough Council, its partner consultants, the Environment Agency and Severn Trent Water for the purpose of this flooding investigation. Under no circumstances will your personal details be given to any other organisation or person.
We very much appreciate your help in completing the survey. Should you have any questions or any further information relating to flooding that you have not already sent to us please call 0121 704 8004 or email firstname.lastname@example.org.
Any photos or videos of the flood can also be sent to email@example.com.
Local flood warnings
Environment Agency advice
Whether you live on a hill, in a flat or in an area that's never flooded before, flooding can still affect you, putting your home, your possessions and your family at risk.
In England there are over 5 million properties at risk of flooding, but most people assume it'll never happen to them.
Taking steps to prepare for flooding, and knowing what to do in a flood can significantly reduce any damage to homes and possessions, minimise risk to life or any mental health impact in the future.
The Environment Agency has produced a simple Prepare. Act. Survive. Flood Plan which explains what to do when you receive a flood warning. For more information and to find out if you are at risk visit the ‘what to do in a flood page’ to get prepared.
The Environment Agency report live flooding updates within the West Midlands area.
Ever wondered where the rain goes?
CIRIAs susdrain project has launched an exciting new animation on Sustainable Drainage Systems (SuDS).
Types of flooding
Flooding can occur in a variety of ways:
Surface water flooding
When water flows across or sits on the ground and is unable to enter watercourses or sewers. Surface water flooding normally happens after an intense rainfall period and can be difficult to predict.
Fluvial flooding occurs when a watercourse cannot cope with the amount of water flowing into it. It is important to note the difference between a main river (which is the responsibility of the Environment Agency), e.g. the River Blyth, or other smaller watercourses that are important, and an ordinary watercourse which can simply be a ditch.
Groundwater flooding occurs when the water table rises above the surface. This normally happens after a prolonged period of rainfall and is very difficult to predict.
Sewer flooding happens when network of pipes that take water away become blocked or simply overloaded due to an excessive amount of water.
This is extremely rare and is caused when a structure fails to hold water back.
Cesspools and septic tanks
We offer a private service for the emptying of cesspools and septic tanks, please call 0121 704 6158.
Real time updates
We've installed community flood risk cameras in Meriden, Dorridge and Dickens Heath which allow us to monitor key locations in real time.